{"id":3587,"date":"2026-02-06T19:24:28","date_gmt":"2026-02-06T19:24:28","guid":{"rendered":"https:\/\/www.holacabana.com\/expedition-retours\/"},"modified":"2026-02-06T19:24:28","modified_gmt":"2026-02-06T19:24:28","slug":"expedition-retours","status":"publish","type":"page","link":"https:\/\/www.holacabana.com\/fr\/expedition-retours\/","title":{"rendered":"Exp\u00e9dition & Retours"},"content":{"rendered":"

Vous trouverez ci-dessous toutes les informations relatives \u00e0 l’exp\u00e9dition et aux retours.<\/p>\n

\n

Exp\u00e9dition<\/h2>\n

Nous exp\u00e9dions depuis la Pologne vers toutes les destinations en Europe<\/strong>.<\/p>\n

Les commandes sont g\u00e9n\u00e9ralement trait\u00e9es et exp\u00e9di\u00e9es le jour ouvrable suivant.
\nToutes les exp\u00e9ditions sont effectu\u00e9es par transporteur.<\/p>\n

Le d\u00e9lai de livraison estim\u00e9 est normalement de 2 \u00e0 7 jours ouvrables<\/strong>,
\nselon votre localisation en Europe.
\nLes livraisons vers les \u00eeles ou les zones \u00e9loign\u00e9es peuvent n\u00e9cessiter quelques jours suppl\u00e9mentaires.<\/p>\n

Les d\u00e9lais d’exp\u00e9dition sont calcul\u00e9s en jours ouvrables et excluent les week-ends
\net les jours f\u00e9ri\u00e9s.<\/p>\n

Une fois la commande prise en charge par le transporteur, tout retard \u00e9ventuel est ind\u00e9pendant
\nde notre contr\u00f4le et de notre responsabilit\u00e9.<\/p>\n

Les informations de suivi seront fournies apr\u00e8s l’exp\u00e9dition de la commande afin de vous permettre
\nde suivre la livraison.<\/p>\n

Dans la plupart des cas, si vous avez fourni un num\u00e9ro de t\u00e9l\u00e9phone et une adresse e-mail,
\nle transporteur vous informera avant la livraison.<\/p>\n

\n

Retours<\/h2>\n

Nous offrons des remboursements pour :<\/p>\n

    \n
  • les articles non utilis\u00e9s<\/strong><\/li>\n
  • achet\u00e9s via ce site web<\/strong><\/li>\n
  • retourn\u00e9s dans leur emballage d’origine<\/strong><\/li>\n
  • dans un d\u00e9lai de 14 jours apr\u00e8s la livraison<\/strong><\/li>\n<\/ul>\n

    Pour initier un retour :<\/p>\n

      \n
    • envoyez-nous un e-mail \u00e0 info@holacabana.com<\/strong><\/li>\n
    • (important)<\/strong> incluez le num\u00e9ro de commande.<\/li>\n<\/ul>\n

      Une fois v\u00e9rifi\u00e9, nous vous fournirons l’adresse d’exp\u00e9dition pour le retour.<\/p>\n

      Veuillez noter :<\/p>\n

        \n
      • \n
          \n
        • Contactez-nous toujours avant de retourner un article<\/u><\/strong>.
          \nLes articles retourn\u00e9s sans approbation pr\u00e9alable et\/ou v\u00e9rification de la commande peuvent ne pas \u00eatre accept\u00e9s.<\/li>\n
        • Tous les retours doivent \u00eatre exp\u00e9di\u00e9s par le client \u00e0 notre adresse en Pologne,
          \nqui est notre entrep\u00f4t principal pour les exp\u00e9ditions et retours en Europe.<\/li>\n
        • Les clients sont responsables des frais d’exp\u00e9dition du retour.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
          \n

          Remboursements<\/h2>\n

          Une fois le retour re\u00e7u dans notre entrep\u00f4t et inspect\u00e9,
          \nvous recevrez un e-mail confirmant le remboursement.<\/p>\n

          Le d\u00e9lai n\u00e9cessaire pour que les fonds apparaissent sur votre compte d\u00e9pend de votre
          \nbanque ou \u00e9tablissement financier et peut prendre jusqu’\u00e0 2 semaines ou plus<\/strong>.<\/p>\n

          Si vous n’avez pas re\u00e7u votre remboursement dans les deux semaines suivant la confirmation,
          \ncontactez-nous afin que nous puissions v\u00e9rifier la situation.<\/p>\n

          \n

          Remarques importantes<\/h2>\n

          N’envoyez pas d’articles achet\u00e9s aupr\u00e8s de revendeurs ou d’autres tiers<\/u><\/strong>.
          \nLes vendeurs tiers sont responsables de leurs propres retours, garanties et remboursements.<\/p>\n","protected":false},"excerpt":{"rendered":"

          Vous trouverez ci-dessous toutes les informations relatives \u00e0 l’exp\u00e9dition et aux retours. Exp\u00e9dition Nous exp\u00e9dions depuis la Pologne vers toutes […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3587","page","type-page","status-publish","hentry"],"yoast_head":"\nExp\u00e9dition & Retours - Holacabana<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.holacabana.com\/fr\/expedition-retours\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Exp\u00e9dition & Retours - Holacabana\" \/>\n<meta property=\"og:description\" content=\"Vous trouverez ci-dessous toutes les informations relatives \u00e0 l’exp\u00e9dition et aux retours. 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